FAQ.

To become the personal account holder SafePay, it is necessary:

press «Get New Account» on www.safepaycard.com;

enter required information;

you will be sent the letter for confirmation of registration to your e-mail address specified during your registration . You will need to execute all the actions specified in it;

the account is activated right after confirmation of registration.

Registration in SafePay absolutely free-of-charge.

No. One person can open only ONE account in SafePay.

After closing the account in SafePay you may open the account again, but for this purpose you will need to contact us using following contact information:

SIA Transact Pro,
10 Ropazu Street, 12th floor,
Riga, LV-1039,
Republic of Latvia.
Phone: +371 6722 6717
Fax: +371 6722 6742
Email: info (at) safepaycard.com

If you have not received the letter confirming your registration, first of all check Junk mail folder in your mailbox. If there are no any letters from us, please, wait 2-3 hours from the moment of registration. The delay can be connected with troubles of delivery mails to your post server. If you still have not received any letter confirming your registration please contact us.

Probably, you have already been registered in SafePay. Please, try to recover your password to enter in the system use the Forgot password tool.

If you cannot remember the password, use function Forgot password? On your e-mail address will sent instructions on restoration of the password which you can change at any moment.

If you cannot remember the password, use function Forgot password? On your e-mail address will sent instructions on restoration of the password which you can change at any moment.

Always, when someone sends you money by SafePay, the transfers are immediately deposited into your SafePay account. If someone wishes to send you money, simply give the sender your e-mail address and he/she can send you money through SafePay.

There is no interest paid on money in your account.

In system SafePay: monthly fee - FREE. Other tariffs for use of system SafePay you can find all in section Fees.

At this moment we support 2 currencies: USD and EUR. In the near future we schedule to enter also English pound (GBP) and Latvian lat (LVL).

For incoming bank payments and receiving of transactions from other systems, and also identification of clients in system SafePay is used client’s e-mail address passing registration in the system. Number of your account/ Your account ID is your e-mail address.

Our system has following maximal limits:

	Per transaction	Daily	Monthly	Maximum balance
USD	200.00	500.00	1000.00	200.00
EUR	150.00	500.00	1000.00	150.00

You can pay for the goods and services. Paying for the goods and services you can use your virtual card SafePay VISA Virtual Card..

If VISA is listed as one of the accepted payment methods you may use your virtual card SafePy Visa to make a purchase.

You can familiarize with all tariffs for use by system SafePay in section Fees.

Yes, you can load money your account in SafePay using a bank card. You can load money these cards: Visa (VISA Electron).

This operation is absolutely impossible, even if the card belongs to your relative and is used to his/her consent, because it is violation of using of credit cards.

The type of card does not influence on its work in the Internet. You can use any types of cards (credit and debit) to deposit your account in system SafePay.

At this moment in SafePay it is possible to load money for the account only these cards: Visa (VISA Electron).

When you enter number of your credit, please don’t put any blanks between digits.

We are obliged to be convinced that the credit card is used on the lawful bases, by person, who really gets this card from bank-emitter. For this reason the security service of system can request the additional information. If the information is not given at time, withdrawal from bank account is not made.

We cannot help you. If you on a card do not have CVV2/CVC you cannot load money for your account in SafePay.

Account deposits by a bank card are completed automatically in online mode. When money will be loaded on your account you receive the message on it on e-mail.

Credit card: instantly. Bank transfer: It usually takes 2-5 business days depending on your country of residence.

You are attempting a strictly disallowed third party deposit if you ask someone else to transfer funds from his third party bank account to our bank account stating your User ID or E-mail in the payment reference. You will be charged all banking and administrative costs to return any such payment. Please understand that applicable anti-money laundering regulations do not allow us to make any exception from these rules. All funds must originate from a bank account held in your name!

You can make bank transfer in 3 currencies: USD or EUR..

Unfortunately, you can not to deposit the account by the system PayPal.

Yes, it is possible. Please click on Profile and there you may specify which kind of automatic alerts/ notifications you would like to receive..

If the transfer is still pending, you can cancel it at any time. If the transfer is completed, SafePay cannot reverse the payment anymore. We recommend you to contact the recipient directly and make arrangements with him/her to return the money to you.

If you are really confident that your payment has been lost, then contact us using the Message Tool in your account. Specify the information about lost payment in the text of the letter.

When on your account are loaded money, the notification will automatically be sent to your email address..

You need to Access your Account in SafePay and in the top right corner you can see balance of your account in each currency.

There are no any time restrictions, however, the system SafePay leaves the right to itself to make any changes on this question.

There is no interest paid on money in your account.

The SWIFT address is an 8 or 11 characters long international standard uniquely identifying your financial institution (your bank). The SWIFT address is also known as BIC (=Bank Identifier Code). Please contact your bank for details.

IBAN (International Bank Account Number) is a bank account granted to clients in banks and credit institutions according to the international ISO13616 standard.

In each country the length of IBAN account number may be different – even up to 34 letter and digit signs, which consist of:

2 letter country code
2 verification digits
bank code
bank’s client’s account number (0-9,A-Z)

You can familiarize with all tariffs for use by system SafePay in section Fees.

Bank payment is made out and executed by system SafePay automatically within the nearest bank working day.

If you are really confident that your payment was lost, then write to us the letter via message tool in your account. Specify the information about lost payment in the text of the letter.

The virtual card SafePay VISA is accepted as a debit card anywhere where Visa is accepted and you can make purchases on the Internet on the sites, which accept payments by VISA payment cards.

SafePay VISA Card is a virtual VISA payment card to make purchases in Internet on the sites, which accept payments by VISA payment cards. SafePay VISA Card has its number and expiration period and CVV 3 digit code. This card can not be used in a real shop as this is intangible card..

No, you must to open SafePay Account prior to obtaining a virtual card SafePay VISA.

The card verification code (CVC2) is a 3 digit number which is not part of the credit card number. The number appears only on the credit card itself (not on receipts or statements), so provides some assurance that the physical card is in the possession of the buyer. This reduces the chance of fraudulent card use.
For Visa, and MasterCard, the code is the last 3 digits of the number printed on the back of the credit card in the signature field. See the images below to help find the code on your card.

Period of validity virtual card VISA SafePay: 3 years from the moment of reception of a card..

You can receive only one (1) virtual card SafePay VISA.

Virtual card SafePayVISA you can use only in the Internet, paying for the goods and service or making mail/ phone orders.

To ensure security, do not disclose your password, CVV2 number and/or PIN to anyone. At no time will SafePay Account Holder Services ask you to divulge account information. This includes your CVV2 number, your security question, your security answer, your password and your PIN. All security information is intended for use on our secure website only.
Exception: Some Merchants will require you to provide your virtual card SafePay Visa CVV2 number and expiration date to complete a transaction on the Internet.

Additionally, please remember to do the following:

Sign your Visa Card as soon as you receive it.

Keep your virtual card SafePay Visa and CVV2 information in a secure location.

Destroy and dispose of receipts, airlines tickets, travel itineraries and anything that displays your card numbers, CVV2 numbers and/or PIN.

Memorize your сard PIN.

System SafePay is very safe and reliable. But in the Internet, a lot of swindlers are trying to get money fraudulently. If you voluntary will give the money to swindlers, we cannot guarantee to return of your money back, but we shall do all possible to help you.

Data exchange between a browser of the user and a web-server of payment system is protected by means of SSL with long a key 128-bit. The server of payment system for the identification represents the so-called certificate - the file containing opened key and other parameters, describing a server. If the certificate is not signed or signed by the unknown person, the client will be informed about it and communication does not occur. After identification of a server, it is generated temporary and operating only during this session of communication a key, which a server and the user in the further will code the sent information.

If the e-mail asks or instructs you to access your SafePay account via a hypertext link then it is not from SafePay. For your security, please do not click hypertext links in unsolicited e-mail and do not fill out forms in e-mail messages.
For the security of your SafePay account, we urge you to carefully read and practice all of these recommendations.

Do not reveal your passwords to anyone, do not store the written down passwords, where malefactors can find them. Do not enter the password on strange sites. Use antivirus and other protective programs, on a regular basis update the software.
Do not enter the password from another's computer if you are not assured of safety. On another's computer can be installed a stealing passwords program. Do not pay money if the offer seems to you doubtful.

Financial pyramid is a situation, occurring as a result of attraction of monetary funds from investors to a certain investment project, when the current financial rate of return of the project appears lower than the rate of attraction of investment, and organizers redistribute and use in their own personal interests the monetary funds, received from the pyramid participants under high interest rates promise. A logical result of such a situation is bankruptcy of the project and losses sustained by latter investors.
The specified activity breaks norms of SafePay’s “Terms of use”. SafePay blocks accounts of all participants of pyramids about which it becomes known.

We do not store any information on your credit card. Information about a credit card is entered by the client in the protected mode on payment page of the bank-acquirer, which has been passed certification of international payment systems Visa and MasterCard, including the safety of work with personal data. System SafePay does not work directly with data of credit cards and does not store any information about them.

SafePay can give the information only to the state institution and only in case of legally proved official inquiry, the answer on which is obligatory from our party according to the current legislation.

Yes. You can operate the account from another computer.

Turing number is completely automated public number (the computer test) used to define, whether the person uses system. The basic idea of using this number: to offer the user number in such kind, in which figures will be easily defined by the person, but not computer.

Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols that provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data transfers. There are slight differences between SSL and TLS, but the protocol remains substantially the same. The term "TLS" as used here applies to both protocols unless clarified by context.

Yes. For work with system SafePay your browser should support 128-bit enciphering.

Communicate with a support service by e-mail. Probably, the internal protection of system has blocked your account with the purpose of prevention your money.

The e-mail is used for delivery of messages to participants of transaction. When transaction is done, both participants of transaction receive appropriate messages by e-mail (one about sending money, another about their receiving). If the receiver of money at the moment of sending payment to him/her has not been registered in system SafePay, the invitation to registration will be sent him/her by e-mail.

If you had technical difficulties usingf system SafePay, please, contact us using the following information:
Our contact information:
SIA Transact Pro,
10 Ropazu Street, 12th floor,
Riga, LV-1039,
Republic of Latvia.
Phone: +371 6722 6717
Fax: +371 6722 6742
Email: info (at) safepaycard.com

SafePay is a system which will help you safely and securely make purchases on the internet.. Once you have registered we will open your account with VISA Virtual payment card attached to your account immediately after you have verified your Home bank card with SafePay.
We are offering various account loading options: your home bank card, local wires, bank wires. You can also use your account for receiving your payments from other users or companies.
For more detailed information on the system for Personal and Business use please download this presentation: SafePay Presentation.

It is Safe: with SafePay, you will no longer need to expose your credit/debit card information every time you shop online. SafePay can process the payments for you securely.

It is Online: with SafePay, you can send and receive payments in Internet time - real-time.

It is Convenient: with SafePay, all you need to send a payment is the recipient's email address.

The system SafePay is the international payment system, which can operate without any restrictions anywhere in the world. The basic condition for an opportunity of use our system is presence of access to the Internet.

To start using the system you need to open your personal account.

No. To become the client of system SafePay, your bank account or credit card is not required. It is enough to be registered by payment system SafePay, but the bank account and/or credit / debit card may be necessary for you in the further for loading money on the your account SafePay.

Rules of use of system are located in section the Terms of Use.

SafePay is not bank. SafePay is a trade mark of SIA "Transact Pro", registered in 2004 as a Financial Institution with the Bank of Latvia and incorporated with the Register of Enterprises of the Republic of Latvia (E.U.) under the registration number 41503033127.
The companies’ activity is regulated by E.U. legislation and the legislation of the Republic of Latvia.

They are provided by actual money which are on bank accounts of our institution.

With legal agreement SafePay you can familiarize yourself here. The client confirms with opening of the account, that he/ she has familiarized and completely agree with the Terms on use.

After closing the account in the system SafePay you can open the account again, but for this purpose you should contact us using following contact information:
SIA Transact Pro,
10 Ropazu Street, 12th floor,
Riga, LV-1039,
Republic of Latvia.
Phone: +371 6722 6717
Fax: +371 6722 6742
Email: info (at) safepaycard.com

If you have closely familiarized with the Terms on use and did not find the answer in Help sectio, please, in detail submit your question to support (at) safepaycard.com